At RetroPlay Café, we aim to provide an exceptional experience for all our guests. However, if you are not completely satisfied with your visit, we want to make it right. Please review our refund policy below for more details on how we handle requests. 1. Game Fees and Tournaments Refunds for game fees or tournament entries are not available unless the event is canceled by RetroPlay Café. In the case of event cancellation, all paid entries will be fully refunded to the original payment method. If you experience technical issues with a game or arcade machine, please inform our staff immediately. We will make every effort to resolve the problem and, if necessary, provide a replacement game or credit for future use. 2. Food and Beverage Purchases We offer refunds or exchanges for food and beverages only if the order was incorrect, or the quality was not up to our standards. If you are unsatisfied with your purchase, please notify a staff member within 30 minutes of receiving your order. Refunds will be issued on a case-by-case basis and can only be processed for items that were not consumed. 3. Event and Private Booking Cancellations For event or private party bookings, a full refund will be issued if the cancellation is made at least 72 hours prior to the scheduled date. Cancellations made less than 72 hours before the event may incur a cancellation fee. No refunds will be issued for cancellations made within 24 hours of the event. 4. General Conditions Refunds are issued in the same form of payment used for the original purchase. RetroPlay Café reserves the right to modify or update the refund policy at any time. Any changes to this policy will be clearly posted on our website. If you have any questions or concerns about a refund, please contact our customer service team at [email address] or speak to a staff member during your visit. We’re here to help and ensure you have the best possible experience.